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citizen charter
Citizen Charter of Bangladesh Police:
1. Bangladesh Police serves the general public of Bangladesh.
2. Every single citizen is equal in the eyes of law regardless of their ethnicity,
religion, race and political, social & economic classes.
3. All who visit a Police Station, seeking help would be served in a “First come first
serve” basis.
4. All who visit a Police Station, seeking help would be treated in a respectful
manner and addressed respectfully.
5. Duty officer would help all those who wish to file a General Diary as best as they
could and a 2nd copy of the application bearing GD number, date and signature
along with the seal of relevent police officer would be given to the applicant. Action
would be taken regarding the subject matter of the General Diary as soon as
possible and the applicant would be notified about the progress made.
6. The Officer-in-Charge would record the oral/written statement of those that wish to
file a case or F.I.R. Complainant would also be notified of the case number, date,
section under which the accused would be tried and the name along with the rank of
the investigating officer. The investigating officer would maintain regular
communication with the complainant and notify him/her about the progress made in
the investigation. After the completion of the investigation, the complainant would be
notified about the result through a written statement.
7. If a person wishing to file a case is refused by the Officer-in-Charge/duty police
officer, the complainant is advised to follow the following procedure:
a. Inform the Assistant Commissioner of Police of the relevent metropolitan or the
Assistant Superintendent of Police of the district.
b. Inform the relevent Deputy Commissioner/Superintendent of Police if no action is
taken regarding the matter.
c. Inform the Police Commissioner/DIG if the aforementioned officers fail to take any
action.
d. Inform the Inspector General of Police if all the aforementioned officers fail to take
any action.
8. An injured victim would be provided with all possible assistance from the Police
Station. Police would also collect all the necessary medical certificates.
The Children Act,1974 would be followed when dealing with underage convicts
and it would be ensured that they do not come in contact with adult convicts. To
ensure this, every Police Station would be equipped with underage jail facilities over
time.
10. Under normal circumstances, female convicts/victims would be under the
responsibility & protection of female Police Officers.
11. Some of the Police Stations in Bangladesh have been equipped with One-Stop
Delivery Service. Gradually all the Police Stations will also be equipped with this
facility.
12. In order to provide all possible assistance to injured and psychologically
disheveled victims, all the Police Stations will be gradually equipped with victim
support units.
13. Inquiry report regarding passport, verification and firearm license would be sent
to the corresponding units within 3 days of getting request for inquiry.
14. Any citizen can file a complaint to higher authority against a Police Officer for
denying him/her any of the listed police assistance.
15. For metropolitan area, telephone numbers of Commissioner, Additional
Commissioner,concern Joint Commissioner, Deputy Commissioner, Additional
Deputy Commissioner and zonal Assistant Commissioner and for district, telephone
numbers of Superintendent of Police, Additional Superintendent of Police, ASP
(HQ), concern Circle ASP and Officer-in-Charge will be displayed in open places in
all Thanas (Police Station) of that metropolitan area or district.
16. In stipulated time of all working days, officers of all levels working in metropolitan
and district would extend their co-operation to all people seeking help.
17. Members of thana police will maintain uninterrrupted communication with
concern community and will initiate community oriented policing service.
18. Senior Police Officers will regularly conduct crime prevention meeting with the
concern community and will try to resolve social problems within legal framework.
19. Police will issue Police Clearance Certificate (PCC) to all candidates who are
willing to go abroad for the purpose of foreign employment/ higher education.
20. Police escort will be arranged as per need basis for any organization who would
like to withdraw substantial amount of money from the bank.
21. The list of services provided by the traffic division of concern metropolitan/district
police to control vehicles' movement will be exihibited in open places.